Now all products do not ship to the United States, Canada, Mexico area.

FAQ

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Frequently Asked Questions

Your time and convenience are our priorities and in case you need additional information upon searching the site, please, contact us at  info@cocentech.com.

Purchasing

Need to provide the necessary information: your name, phone number, email address and country, zip code and delivery address; also please check the product name and quantity (quantity 1 defaults to 1KG); any special requirements (if relevant). Please, contact our customer support team at info@cocentech.com for any details.

We have applied a minimum quantity of 1kgs per order. This is because we have to set a minimum batch size due to the nature of chemical manufacturinq. All prices on our website are current,contact us if you need bulk orders.

We accept third-party Escrow,bank wire transfer,all kinds of crypt currencies(Bitcoin,USDT,USDC,XMR.etc). Payments on our online website are made via bank wire transfer and Bitcoin. Purchase orders as per our invoices are paid via bank wire transfers or company checks.

As our services are be spoke to the needs of each customer, we tailor the price once we have received information about the service you require. We may be able to look into adding discount for large or ongoing orders with us.

Shipping and Delivery

Yes, at the order check-out or on your account page instead of selecting the option “Billing address: Use the same as shipping address” simply provide new billing address details.

Small selections of compounds available in the stock (< 100 kgs) are delivered within 5-7 days upon confirmation of the Customer’s Purchase Order (PO). Any larger selection of compounds will be shipped within 1-3 weeks after the Customer’s Purchase Order is confirmed. In case of orders exceeding 5,000 compounds, their delivery schedule shall be mutually agreed upon between Cocentech and the Customer.

If compounds are requested to be shipped by batches, shipping charges are per batch. At the order check-out on our website, you can indicate your shipping address to get accurate shipping costs.

Yes, for FexEx or DHL we can use the shipping service account ID indicated by you in PO. In this case, additional shipping charges won’t be added.

ltems that are made to order may take between 7 and 10 working days for delivery. After placing your order, you will receive an order confirmation which will provide a delivery date. If you require a personalised service, we will advise you on the time frame for this.

If you need something urgently, please call before placing your order. You will be given a mores pecific lead time when we receive details of your order.

Yes. Please, login, then go to your profile page in the section “Orders”. There you can download the receipt with the summary in pdf, as well as the full list of compounds as an SDF or Excel file.

We guarantee over 95 % purity for all stock compounds. In practice, for many compounds, including building blocks, the actual purity is even higher (over 99 %).

Yes, electronic copies of NMR or LC-MS spectra are available upon request. Please contact info@cocentech.com for your inquiries.

Please specify additional requirements to supplemental data in the comment section of your PO , and we will do our best to provide the required information.

Information on our stock HTS Compound Collection is updated monthly with current stock availability and the addition of newly synthesized compounds.

Weighing accuracy in mini tube racks is +/- 0.1 mg. For more details, contact us at info@cocentech.com

Contract Research Services

Yes, we provide additional customizable Quality Assurance services (such as solubility testing, qualitative and quantitative determination of functional groups, etc.) on request. Please, contact us at info@cocentech.com for details.

Yes, Cocentech provides custom synthesis of both individual compounds and screening libraries in terms of contracted prices and FTE. For more details, please see Custom Synthesis or contact us at info@cocentech.com.

Yes, we provide scale-up up to 50 kg. For more details, please see Custom Synthesis or contact us at info@cocentech.com.

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